FAQs


Thank you for visiting and shopping at www.wearsundae.com. Following are the terms and conditions:

Business Hours 

Monday to Friday from 9:00 a.m. to 5:00 p.m (GMT +8)

Saturday from 9:00 a.m to 4:00 p.m. (GMT +8)

Price 

The price is subject to change without any notice.

Sale Price 

The price shown on the web site at the time of purchase is the final purchase price. No returns on items purchase on discount prices.

Payment Methods 

We accept payments through Bank deposit, online bank transfer and Paypal.

Credit card payments are accepted via Paypal.

Strictly no refunds for all purchases.

Shipment Processing Time

All orders are processed the following business day after payment is accepted. Orders are not shipped or delivered on Sundays and Holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone. 

Delivery delays can occasionally occur.

Returns 

Domestic Orders

Returns for a size exchange is accepted. If the item is no longer available, you may have it exchanged to another item. If in case exchange item cost less, there will be no reimbursements of payment. Shipping fees will be charged to the receiving customer. We will only process the exchange within 30 days after the order was placed. 

No exchanges for SALE items.

International Orders

We do not accept any returns or exchanges for international orders.

 

*Terms and Conditions are subject to change without prior notice.