Free Shipping on International Orders US$180+

Customer Care


Thank you for visiting and shopping at www.wearsundae.com. Following are the terms & conditions and Frequently Asked Questions :

Business Hours 

Monday to Friday from 9:00 a.m. to 5:00 p.m (GMT +8)

No order processing and shipping on weekends and holidays

Price 

The price is subject to change without any notice.

Sale Price 

The price shown on the web site at the time of purchase is the final purchase price. No returns on items purchase on discount prices.

Payment Methods 

We accept payments through Bank deposit, online bank transfer and Paypal. If you need our account details, please email info@wearsundae.com . 

Credit card payments are accepted via Paypal.

Strictly no refunds for all purchases.

Shipment Processing Time

How long does it take for order/s to be processed?

Orders are not processed shipped or delivered on Weekends and Holidays. Please give us up to 48 hours to process your orders.

Deposit slips emailed and payment made after the cut-off time at 11:00 a.m. (GMT+8) will be handed to the courier the next business day.

Delivery delays can occasionally occur.Please note that any delay on the courier's side is beyond our control.

Will I get a tracking #?

An email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through the following links:

http://tracker.xend.com.ph/ 

https://www.lbcexpress.com/track/

You may track your order the next business day after we hand it to them.

For International orders:

All international orders will be shipped out via DHL Express. Orders may be subject to import duties and taxes, which are levied once a shipment reaches destination.
Sundae Swimwear cannot be held responsible for any duties/taxes applied to your purchase. Duties, taxes, and/or other fees applied will be the responsibility of the buyer. To gain more information about the duties and taxes, please contact your local customs offices.

Returns 

What is the Return or Exchange Policy?

We do not accept any returns or exchanges for online orders. If you need help with sizing please email info@wearsundae.com . 

No exchanges for swimwear purchased from our partner stores and resellers.

 

 

 *Terms and Conditions and Product Modifications are subject to change without prior notice.