Customer Care


Thank you for visiting and shopping at www.wearsundae.com. Following are the terms & conditions and Frequently Asked Questions :

Business Hours 

Monday to Friday from 9:00 a.m. to 5:00 p.m (GMT +8)

 No order processing and shipping on weekends and holidays

Price 

The price is subject to change without any notice.

Sale Price 

The price shown on the web site at the time of purchase is the final purchase price. 

Payment Methods 

We accept payments through Paypal. 

Credit card payments are accepted via Paypal.

Strictly no refunds for all purchases.

If you have any concerns or need our help for payment, please email info@wearsundae.com . 

Shipment Processing Time

How long does it take for order/s to be processed?

Orders are not processed shipped or delivered on Weekends and Holidays. 

Delivery delays can occasionally occur. Please note that any delay on the courier's side is beyond our control.

Will I get a tracking #?

An email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through the following links:

 

Tracking information will be updated within 48 hours after shipping notification email has been sent. 

If you need help with tracking your order, pls email admn.wearsundae@gmail.com

For International orders:

All international orders will be shipped out via DHL Express. Orders may be subject to import duties and taxes, which are levied once a shipment reaches destination.

Sundae Swimwear cannot be held responsible for any duties/taxes applied to your purchase. Duties, taxes, and/or other fees applied will be the responsibility of the buyer. To gain more information about the duties and taxes, please contact your local customs offices.

Returns 

What is the Return or Exchange Policy?

If you need help with sizing please email info@wearsundae.com. 

Please email info@wearsundae.com if you for any reason you need to return or exchange your order.

No exchanges for swimwear purchased from our stockists.

 *Terms and Conditions and Product Modifications are subject to change without prior notice.